The first stage of the process is a descriptive account of the situation; what happened? Free resources to assist you with your nursing studies! VAT Registration No: 842417633. This greater focus on communication frequently leads to better patient outcomes as well. To fully assess the development of communication skills the nurse can make use of reflection to gain a better insight and understanding of their skills (Siviter 2008). For communication to be effective it is important for the nurse to recognise key components, and intrinsic and extrinsic factors, which may affect the process (McCabe 2006). It states that nurses ‘must ensure that the health care record for the patient or client is an accurate account of treatment, care planning and delivery. This will be achieved by providing a definition of communication, making reference to models of communication and explaining how different types of communication skills can be used in practise. It enables individuals to play a pivotal role in their own health (Webster and Finch 2002 in Scriven 2005) and is a means by which positive health can be promoted and enhanced alongside the prevention of illness (Downie et al 2000). Having good communication with patients/clients helps them in three main ways. Communication is defined and explored and barriers to communication are identified and how they can impact patient care has been highlighted. Communication is at the heart of everything we do in our society. All nurses must use a range of communication skills and technologies to support person-centred care and enhance quality and safety. However, support and encouragement from my mentor and other health visitors in the team helped me to relax. Standards encompass communication and ethics, offering guidance on protocol for various scenarios in dealing with the public. Probing questions can be used to explore the patient’s problems further thus allowing the nurse to treat the patient as an individual and develop a care plan specific to their individual needs (NMC 2008). Litigation is already regarded as an occupational hazard for medical staff, and it is estimated that at least one in three other health professionals will be involved in some kind of legal proceedings at some point in their career. The existence, usage and benefits of digital technologies in nursing care are relevant topics in the light of the current discussion on technologies as possible solutions to problems such as the shortage of skilled workers and the increasing demand for long-term care. This means creating resources that are useful throughout your career as a nurse, midwife or nursing associate, helping you to deliver our standards and address future challenges. Having good communication with health care workers will reduce their anxiety and build their confidence. Without it, the quality of healthcare would be impaired. There is evidence that continues to show that breakdowns in communication can be responsible for many medication errors, unnecessary health care costs and inadequate care to the patient (Judd, 2013). Similarly to Gibb’s Reflective Cycle, John’s Model of Structured Reflection (Appendix II) and Driscoll’s (Appendix III) model of reflection promote learning through reflection. Non-verbal communication is a major factor in communication, involving exchange of messages without words. As part of this placement, I assisted my mentor, a health visitor, in the provision of a baby club for parents with babies and pre-school children, which takes place on a weekly basis and involves routine checks, such as baby-weighing, in addition to opportunity, for parents to socialise and opportunity for health visitors to provide information relating to the care and health of babies and children. Understanding the barriers to communication contributes significantly to how effective a nurse communicates in practice. The actual level of your involvement in written patient records will vary from workplace to workplace – you need to find out what’s expected of you in your workplace and make sure you follow the rules. Importance of Nurse Revalidation with New NMC Guidelines Posted by Cathy Marks The profession of nursing and midwifery is the secondary professional care support in the healthcare industry and acts as the second most important layer of service to public health in terms of intensive, antenatal, neonatal, postnatal, pre and post-operative care practices. I was given the opportunity to discuss the topic with my mentor and was relieved when I was able to respond to any questions asked in an appropriate manner and that my knowledge had been increased through the research I had undertaken, thus boosting my confidence. Losing control can make people feel helpless and hopeless, which isn’t good for boosting their chances of recovery from illness. The event occurred during a weekly session at baby club that takes place in a community centre. There are numerous reflective models that may be utilised by the nursing professional, for example, Gibb’s Reflective Cycle (1988), Johns Model of Structured Reflection (1994) and Driscoll’s Model of Reflection (2002). Guidelines require nondiscrimination, respect for privacy, collaboration with patients, consent and professional distance. The process of reflecting upon practice is also an essential element of knowledge development. But listening is vital to good communication and is especially important for you as a health care worker. Having good communication with patients/clients helps them in three main ways. Non-verbal communication can contradict the spoken word and the ability to recognise these non-verbal cues is vitally important in nursing practice (McCabe 2006), for example, a patient may verbally communicate that they are not in pain, but their non-verbal communication such as facial expression may indicate otherwise. They must take account of individual differences, capabilities and needs. This material should be presented in a way that is easy for them to understand. Law courts adopt the attitude that if something is not recorded, it did not happen and, therefore, nurses have a professional and legal duty to keep records. Communication must be ongoing and involve patient education. Study for free with our range of nursing lectures! This reflective account will involve a description the incident, an analysis of thoughts and feelings and an evaluation of what has occurred. Reflection can also be used to apply theoretical knowledge to practice, thus bridging the gap between theory and practice (Burns & Bulman 2000) and allows us opportunity, to develop a better insight and awareness of our actions both conscious and unconscious in the situation. Medicine is no longer physician-centric or disease-centered. Effective communication is of the utmost importance when delivering healthcare. protect the public. Gibb’s model (Appendix I) has a cyclical approach, consisting of six stages per cycle that guide the user through a series of questions, providing a structure for reflection on an experience. Secondly, information relating to tooth brushing was given along with a demonstration undertaken by myself that showed the clients good oral hygiene could be achieved through effective tooth brushing. Registered Data Controller No: Z1821391. Methods. In the future, I will repeat the process of thorough research, as it is best practice to keep knowledge up-to-date in order to provide care based on evidence (NMC 2008). Guidelines . One of the most important factors in patients 'dissatisfaction with nursing services was the poor quality of nurses' communication with patients. In the week, preceding the session it was important for me to consider a systematic approach to the planning of the session. Think about the following four elements of body language in your communication with patients/clients. Good communication makes patients/clients feel valued. Healthcare costs and negative patient outcomes would increase. Effective communication is beneficial to the patient in terms of their satisfaction and understanding, of care and treatment they have been given (Arnold & Boggs 2007), while at the same time optimising the outcomes or care and/or treatment for the patient (Kennedy- Sheldon 2009). Good communication is used from nurses to obtain trust and to gain more understanding of the Service User (SU) and is important for nursing assessment and for good implementation of care plan (Wright & McKeown, 2018). It’s easy for people to feel that they give up all control of their lives once they enter the health system. Reflection allows the nurse opportunity to gain a deeper insight into personal strengths and weaknesses and to address any areas of concern in order to improve future practise (Taylor 2001). Epub 2010 Sep 12. Design. Physical, physiological, psychological and semantic noise may also influence the message, resulting in misinterpreted by the receiver (McCabe 2006). The Nursing and Midwifery Council has highlighted the importance for registrants to “reflect” on their practice and called on employers to ensure that their clinical staff have time to do so. Company Registration No: 4964706. This assignment has looked at communication and its importance in nursing practice. It is important our posture, eye contact, facial expression and touch all match the words we are saying. The importance of the preceding is that effective communication is stressed in every Nursing & Midwifery Council (2008) document. The importance of communication is also emphasised in the NMC Code, which should be used to guide nurses’ day-to-day practice. The Health Visitor and I sat at the front of the semi circle facing the group. Copyright © 2003 - 2020 - is a trading name of All Answers Ltd, a company registered in England and Wales. Communication in nursing is vital to quality and safe nursing care (Judd, 2013). This essay will explore the importance of communication in nursing; define communication and look at the different modes of communication and barriers to communication. The Nursing and Midwifery Council’s Code (NMC, 2015) identifies non-verbal communication as a tool, stating that nurses should: “use a range of verbal and non-verbal communication methods, and consider cultural sensitivities, to better understand and respond to people’s personal and health needs”. The three models described all have similarities in that the user is guided through the reflective process by describing the event, analysing their thoughts, feelings and actions and making plans for future practice. Increases in nursing communication can lessen medical errors and make a difference in positive patient outcomes. Caris‐Verhallen, Ada Kerkstra, Jozien M. Bensing, The role of communications in nursing care for elderly people: a review of the literature, Journal of Advanced Nursing, 10.1046/j.1365-2648.1997.1997025915.x, 25, 5, (915-933), (2008). This is not an example of the work produced by our Nursing Essay Writing Service. Nurses continually communicate with patients; verbal communication allows the nurse opportunity to give information to the patient about their care or treatment, to reassure the patient and to listen and respond to any concerns the patient may have (NMC 2008). The placement was a dementia care ward which was all-female bedded with people who were at various stages... Feelings. All nurses must build partnerships and therapeutic relationships through safe, effective and non-discriminatory communication. Since communication … This allowed parents opportunity to interact in the session, to listen to the information and ask questions while at the same time being in close enough proximity to their children to respond to their needs. Title: Effective communication in nursing practice: A literature Review Supervisor (Arcada): Pamela Gray Commissioned by: ABSTRACT Background Communication is almost a natural involuntary action to nearly all, hence the importance of it’s effectiveness could be easily overlooked. All nurses must use a range of communication recognises the importance of personal needs and providing both practical skills and technologies to support … This article highlights the importance of effective communication skills for nurses. Healthcare has undergone a massive transformation in the past decade. Reflecting on events that take place in practice, allows opportunity not only to think about what we do, but also to consider why we do things. I have demonstrated achievement in this many times, where comments from my mentors … Communication in nursing practice can be complicated, involving the conveyance of large amounts of information, for example, when providing patients with information relating to their care and treatment or when offering health promotion advice. Good communication helps patients/clients feel at ease. Multidisciplinary teamwork is important in all fields of nursing. Any opinions, findings, conclusions or recommendations expressed in this material are those of the authors and do not necessarily reflect the views of This article highlights the importance of effective communication skills for nurses. Many of the participants were unaware of when and how children’s teeth should be cared for and the importance of ensuring good oral hygiene from an early age. Communication is thus an iterative process involving the interaction between one or more persons using verbal and non-verbal methods. Publication date: 29 January 2015 Effective from: 31 March 2015 Updated to reflect the regulation of nursing associates: 10 October 2018 A note on this version of the Code All regulators review their Codes from time to time to make sure they continue to reflect public expectations. Communication in nursing is vital to quality and safe nursing care (Judd, 2013). No plagiarism, guaranteed! The importance of therapeutic communication in mental health nursing is that for gaining rapport with patients. This assignment will examine the aspects of The Code (NMC, 2015) that identifies to the skill of therapeutic communication. The session was broken down into two parts: information giving, focusing on the promotion of dental health and prevention of illness in the form of tooth decay (Robotham and Frost 2005). Box 2. Standard 1 of the Standards of Care for Health Visitors (RCN 1989) is to promote health, and the session aimed to provide clients with relevant, up-to-date information, thus allowing them to make informed choices about the future care of their children’s teeth. This helps us to learn from the experience and improve our future nursing practice (Siviter 2008). It is important to be aware of paralanguage in which the meaning of a word or phrase can change depending on tone, pitch or the rate at which the word(s) is spoken. Assessing the nurse quality of communication with patient indicated that nurses' communication with their patients was weak, and patients were dissatisfied from this kind of communication. Written communication is certainly a significant method of communication and is crucial in a healthcare setting. At times, this proved difficult as trying to lean towards the clients and maintain eye contact with each individual was not possible in a group situation. Understanding the barriers to communication contributes significantly to how effective a nurse communicates in practice. When we show we’re prepared to lay aside all the other things we need to do to spend time with someone, to listen to them, get to know them and understand how they are feeling, we’re showing that we really value that person. This chapter explores how effective communication and interpersonal skills can enhance professional nursing practice and nursing relationships with various stakeholders. It focuses on core communication skills, their definitions and the positive outcomes that result when applied to practice. It gives clients the knowledge to make informed decisions about their health and prevention of illness and is an area in which the nurse or healthcare professional plays a key role (WHO 1989). I have a tendency to speak at an accelerated rate when I am nervous, and was aware that this may influence the way in which the message was being received. I as I felt out of my depth as a first year student and my anxiety was exacerbated further as this was my first placement. The new edition of this well-received book has been revised to cover the new Standards and is now aimed specifically at first year students. This assignment has looked at communication and its importance in nursing practice. To export a reference to this article please select a referencing stye below: If you are the original writer of this essay and no longer wish to have your work published on the website then please: Our academic writing and marking services can help you! They have similar structures, which guide the user through the reflective process. The plan was discussed with my mentor and advice was sought about any adjustments which may be necessary. Journal of Nursing. This session has helped with my learning and personal development and I now feel more confident in my ability to deliver health promotion activities in a group setting. Any discrepancies between the two will have a direct influence on the message they are giving to patients, and may jeopardise the nurse/patient relationship. There must be congruency between verbal and non verbal messages for effective communication to be achieved. Importance of Interprofessional Collaboration, Communication and Teambuilding, Kaitlin Graye, BSN, RN [email protected] Tags: collaboration, team building, communication. Do you have a 2:1 degree or higher in nursing or healthcare? Verbal communication relates to the spoken word and can be conducted face-to-face or over the telephone (Docherty &McCallum 2009).

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